Returns & Refunds
We want you and your little one to be happy. If something isn’t right, here’s how returns work.
Your 30-day right to return
You may return most items within 30 days of delivery for a refund or exchange. In line with EU consumer law, customers in the European Union also have a statutory 14-day right of withdrawal, which this policy extends.
Condition of returned items
To be eligible, items must be unused, in their original condition and packaging, with any tags attached. For hygiene and safety reasons, certain items cannot be returned once opened, including:
- Pacifiers, teethers and feeding items
- Underwear, bibs and reusable nappies
- Personalised or made-to-order products
This does not affect your rights in respect of faulty or misdescribed goods.
How to start a return
- Contact us via our contact page with your order number and reason for return.
- We’ll reply with return instructions and the return address.
- Pack the item securely and send it back within the return window.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping costs are non-refundable unless the item was faulty or incorrect.
Return shipping costs
Unless the item is faulty or we sent the wrong product, return shipping is the customer’s responsibility. We recommend a tracked service, as we can’t refund items we don’t receive.
Faulty or damaged items
If your order arrives damaged or faulty, please contact us within 7 days of delivery with photos, and we’ll make it right — a replacement or full refund, including any return postage.